Service
Maintenance and Support
We take care of everything after launch: hosting, deployments, updates, backups, revisions and support, with clear response times.
Overview
Peace of mind after your site goes live
Launch is the start, not the finish. Frameworks age, dependencies need patches and threats change. We look after the details so you can focus on your business.
Every plan has written scope and response targets, and you get a monthly report that shows exactly what we did.
Typical timelineOnboarding in 1 week
- Typical timeline
- Onboarding in 1 week
- Team
- Support engineers, project lead
- Best for
- Any live site, store or app
- Engagement
- Monthly plan
What is included
What you get
Every project is scoped to your goals. These are the building blocks we use.
Uptime monitoring
Frequent checks with instant alerts and incident response.
Security updates
Frameworks and libraries patched and tested on staging.
Deployments
Preview builds, safe releases and quick rollbacks.
Daily backups
Off-site backups with retention and tested restores.
Performance tuning
Caching, image and database tuning to keep pages fast.
Revisions and small changes
An hours bank for revisions, fixes, content updates and new sections.
Hosting and domain management
Hosting, SSL, DNS and email set up and watched.
Monthly reports
Uptime, updates, backups and traffic in plain language.
Platforms and technologies
Tools we use for this service
We maintain
- React and Next.js
- Node.js
- Static sites
- Headless CMS
Hosting and monitoring
- Vercel
- AWS
- Cloudflare
- Sentry
Communication
- Slack
- Support portal
How we deliver
Our process, step by step
- 01
Onboard
1 week
Access, audit and a written maintenance scope.
- 02
Stabilise
1 to 2 weeks
Updates, backups, fixes and monitoring set up.
- 03
Monitor
Ongoing
Uptime, security and performance watched.
- 04
Improve
Monthly
Fixes, small features and performance work.
- 05
Report
Monthly
A plain-language report and review.
What you get
- Audit and onboarding report
- Monitoring and alert setup
- Backup and restore plan
- Monthly maintenance log
- Priority support channel
- Quarterly health review
Ideal for
- Businesses with a live website or store
- Teams with a live web app
- Owners of sites built by someone else
FAQ
Frequently asked questions
Something else on your mind? Ask us directly. We reply within one business day.
Ask a questionMonitoring, updates, backups, security and an agreed number of support hours each month.
Response times depend on the plan. Critical issues get priority, with targets agreed in writing.
Yes. We audit it first, then bring it under a maintenance plan.
You can top up hours or move to a larger plan at any time.
Monitoring runs 24/7. Support hours and emergency cover depend on your plan.
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Ready to start your project?
Tell us what you need and get a clear estimate within one business day.